Water + Sewer Issues

How do I know if I am in a flood zone?
I have discolored water. What should I do?
There is damage to my basement from a sewer back up. How do I make a claim?
What are the hours and location of Water Administration?
What can Engineering do about my rear yard drainage issues?
What happens if a catch basin is deteriorating?
Who can clean the catch basin in the street that is full of debris?
Who is responsible for the costs associated with rear yard drainage installations?

Area Repair after construction

Calls about area repairs from previous repairs done by Water Department.

Billing + Collection

Change of Address
Check or change billing name/address on accounts.
Direct pay questions - sign up & mail, stop direct pay, change of information for direct pay.
Do we accept charge cards?
Do we accept phone payments?
Does the Water Department have a drop box & location?
Explain/prepare corrected or monthly bill.
Final bill - read, service request or copy.
GM and Chrysler call for reads, not yet billed and for copies of bills
High bill call, service order appointment to check read and check for leaks.
History Request, Water Status and/or Account Balance
How can a direct pay form be obtained?
How quickly can direct payment of a water bill be set up/changed?
Landlord Tenant Agreement information
Where/how do I pay a bill.
Who can be contacted about questions concerning the direct payment of a water bill?
Who can I contact about Water billing refund requests?
Who do I contact about missing payments not posted to my account?

Customer Service + Billing + Collection

Calls for supervisors informing that staking is done.
Calls from Detroit Water & Sewer (work locations)
Cross connection information.
Discolored water
How do I confirm my appointment with a water service technition?
No water complaint
Pool information and estimates
Residents wanting to know why something is flagged in yard or on street.
Sprinkler repairs

Delinquency

Bankruptcy account information
How can a direct pay form be obtained?
How quickly can direct payment of a water bill be set up/changed?
Tax roll - lien transfer information
Who can be contacted about questions concerning the direct payment of a water bill?

Meter Service

2nd meter information
How do I make a remote reader appointment?
How do I set up an appointment for stopped meter, missing meter or new meter set?
Leaky meter or valves.
Meter downsizing information
Noisy meter

Shut-off RESIDENTIAL

How can a direct pay form be obtained?
How quickly can direct payment of a water bill be set up/changed?
Who can be contacted about questions concerning the direct payment of a water bill?
Who do I contact if I receive a shut off notice?

Shut-off/Turn-on Water

Leaky stop box
Request for turn off at stop box for repairs.
Request for turn off at stop box for vacant or foreclosure
Request for turn on after repairs or occupied
Request for turn on after vacant and meter inspection.
Stop box location

Water Main Broken/Leaking

Water main break

Water Sewer Blockage + Repair

Plugged sewer complaints
Request to TV sewer lateral.
Sewer issues - sewage coming from cleanout in front lawn, sewer backup or odor.
Tree root related sewer problems

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